Grievance Redressal Policy

At Aapson Orthotics Private Limited, we strive to deliver excellence in every product — from walkers to specialized silicone insoles.
If your concern has not been resolved through our standard customer support process, we are here to assist you through a structured grievance mechanism.

Effective Date: 16/02/26

The Resolution Process

Level 1: Customer Care

Our support team can resolve most issues including order tracking, sizing queries, and basic returns.

Level 2: Formal Grievance Escalation

If your concern remains unresolved after 7 business days, or if you are dissatisfied with the Level 1 resolution, you may escalate the matter to our Grievance Officer.

In accordance with the Consumer Protection (E-Commerce) Rules:

  • Grievance Officer: A Arjun Prabhu
  • Email: customercare.aapson@gmail.com
  • Response Timeline: Acknowledgement within 24 hours; resolution within 48–72 hours
  • Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM

Grievance Filing Form

Full Name
Order ID / Invoice No.
Type of Issue
Detailed Description
Upload Evidence

Timelines for Resolution

  • Acknowledgement: Within 48 hours of receiving the grievance.
  • Final Resolution: Within 15–30 business days depending on the complexity of the case.