At Aapson Orthotics Private Limited, we are committed to providing high-quality orthotic and healthcare products. Due to the medical and hygiene-sensitive nature of our products, we have established a detailed Return and Refund Policy as outlined below.

Effective Date: 16/02/26

Return / Replacement Policy

You may request a return, replacement, or refund within 7 days of receiving the product if:

  • The item is damaged or defective.
  • You received the wrong product.
  • There is a verified size issue.

Product-to-product exchanges are not allowed. For example, if you receive Product A, it cannot be replaced with Product B.

Please note:

  • Not all products follow the same return policy.
  • The return policy mentioned on the individual product page overrides this general policy.
  • Pickup or replacement cannot be scheduled from a different address than the original delivery address.

Refund Policy

Refunds are processed only after Aapson Orthotics Private Limited receives and inspects the returned item in accordance with this policy.

  • Prepaid Orders: Refunds will be processed within 5–7 working days after the returned product is received and approved.
  • COD Orders: Refunds will be processed within 15 working days after receipt and after valid bank details are provided.
  • Wallet Refund: Processed within 24 hours after product inspection and approval.

If replacement is not possible due to stock unavailability or other valid reasons, the refund will be processed to the original payment source.

Mode of Refund

Refunds will be initiated through the original payment method used during purchase (Credit Card, Debit Card, Net Banking, UPI).

For COD orders, customers must provide valid bank account details for transfer. All returned products are subject to inspection before refund or replacement approval.

Non-Return / Non-Refundable Products

Certain products are non-returnable and non-refundable due to health, hygiene, and safety considerations.

Customers are advised to carefully review product descriptions before purchasing. Once delivered, these items cannot be returned, exchanged, or refunded.

Any issue must be reported within 48 hours of delivery at customercare.aapson@gmail.com.

Exceptions (Proof Required)

  • Wrong Product Delivered: A complete unboxing video clearly showing the incorrect product is required.
  • Lost Product in Transit: If the package is empty, tampered, or missing items, a full unboxing video is required.
  • Defective or Damaged Product: Must be reported within 48 hours along with an unboxing video.

Conditions for Exceptions

  • Only the same product will be replaced (subject to availability).
  • No replacement will be processed without a valid unboxing video.

Cancellation Policy

  • Orders may be cancelled within 30 minutes of placing the order.
  • Orders cannot be cancelled once out for delivery.
  • You may refuse delivery at the doorstep if required.

Aapson Orthotics Private Limited reserves the right to cancel any order due to unforeseen circumstances. In such cases, a full refund will be issued for prepaid orders.

Wallet Policy

Refunds for COD orders may be transferred as Aapson Cash to your Aapson Wallet for future purchases.

Aapson may grant bonus credits at its discretion. Wallet balance refunds remain at the sole discretion of Aapson.

In cases of suspected fraudulent activity, Aapson reserves the right to withhold credit transfers to the wallet or bank account (within 15 days).

Shipping Charges

  • Original shipping charges are non-refundable.
  • Customers bear return shipping costs.
  • If the product shipped was incorrect or defective, return shipping will be borne by Aapson.

Processing Charges

  • Prepaid refunds will incur a 2% deduction to cover payment gateway reversal fees.
  • A flat ₹50 handling fee applies to partial refunds.

Refund Support Contact

For any return, refund, or cancellation assistance, please contact our support team:

WhatsApp: +91 8310312832
Email: customercare.aapson@gmail.com