Thank you for shopping with Aapson Orthotics Private Limited. Please review our Shipping Policy carefully to understand delivery timelines, charges, and procedures.

Effective Date: 16/02/26

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 24–48 hours of confirmation.
  • Dispatch does not occur on Sundays or public holidays.
  • Once your order is shipped, you will receive a confirmation email and SMS containing your tracking details.

Delivery Timeline

  • Estimated delivery time is 5–7 business days.
  • Delivery timelines may vary depending on your location and courier service availability.
  • Delivery schedules depend on third-party logistics partners.

Shipping Locations

We currently ship across India. At this time, international shipping is not available.

Shipping Charges

  • Free shipping on all orders above ₹500.
  • A flat shipping fee of ₹50 applies to orders below ₹500.
  • The exact shipping cost (if applicable) will be displayed at checkout before payment confirmation.

Address Changes

Once an order is confirmed and placed, the delivery address cannot be modified from our end. Please ensure all shipping details are accurate before completing your purchase.

Tracking Details

After dispatch, a tracking link will be sent to your registered email address and phone number. You can monitor shipment status on our website or through the courier partner’s tracking portal.

Damaged or Lost Shipments

  • If your package arrives damaged, it must be reported within 24 hours of delivery.
  • A complete unboxing video is mandatory for processing a replacement or refund request.
  • If your shipment appears lost or significantly delayed, please contact our support team for assistance.

Force Majeure

Aapson Orthotics Private Limited shall not be held responsible for delivery delays caused by events beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, or government actions.

Delivery Responsibility

While we strive to ensure timely delivery, shipping timelines depend on third-party courier partners. In case of delays, the courier service provider will guide you regarding next steps.

Important Note on Unboxing

For your protection and ours, we strongly recommend recording a clear video while unboxing your package. This may be required as proof in case of return, replacement, or refund claims.

Customer Support

For any queries, concerns, or feedback regarding shipping, please contact us:

Email: customercare.aapson@gmail.com
Phone: +91 7019510886